Privacy Policy

1. Identity of the data controller

The controller of the data collected on this site is NaouasTV, , registered under number , with registered office at . Contact: contact@naouastv.com.

2. Data collected

As part of your order, we collect only the data necessary for its processing:

• Your first and last name
• Your email address
• Your preferred contact channel (WhatsApp, Telegram or email) with the corresponding number or identifier
• Your payment information, processed exclusively by PayPal — we never have access to your banking data

3. Purposes of processing

• Processing your order and activating your subscription
• Sending your IPTV credentials via the channel you have chosen
• Communication regarding your subscription (confirmation, renewal, support)
• Compliance with accounting and tax obligations

4. Retention period

Your data is kept for 3 years from your last order, except for accounting documents which are kept for 10 years in accordance with the law.

5. Recipients

Your data is never sold or transferred to third parties for commercial purposes. It may only be transmitted to:

• PayPal — for the secure processing of your payment
• Competent administrative or judicial authorities, in case of legal obligation

6. Cookies and local storage

The site uses only your browser's local storage (localStorage) to remember your language and currency preferences between visits. No advertising, tracking or behavioural analysis cookie is used.

7. Your rights

In accordance with Moroccan law no. 09-08 on personal data protection, you have the following rights over your data at any time:

• Right of access, rectification and deletion
• Right to data portability
• Right to object and to restrict processing
• Right to withdraw your consent at any time

To exercise any of these rights, contact us by email at contact@naouastv.com with proof of identity.

8. Security

The site is protected by an SSL certificate: all communications between your browser and our servers are encrypted. Payments are secured by PayPal according to the strictest international standards.

9. Refund Policy Notice

If you experience any issue with your purchase, please contact our support team first so we can assist you and resolve the matter as quickly as possible.

By completing your payment, you agree to contact us directly regarding any refund request before opening a dispute or chargeback through PayPal or your payment provider.

Our team is committed to finding a fair solution and providing the best possible customer support.